Customer Spotlight: PipelineRx

PipelineRX: Advanced Data Integration Helps Deliver Next-Gen Telepharmacy

PipelineRx uses Datica’s APIs to streamline access to real-time EHRs and improve pharmacy workflows and patient safety.


Since 2009, PipelineRx has been delivering remote pharmacy services to help hospital pharmacies achieve 24/7 prospective medication order review. PipelineRx now provides medication management technology and virtual clinical pharmacy services to more than 600 hospitals across the US and Canada. Their aim is to transform operations by optimizing pharmacy resources and improving pharmacy workflow, ultimately amplifying the impact of pharmacy on patient care. Over 20 million inpatient medication orders are reviewed and verified on its cloud-based pharmacy platform, PowerGridRxTM, each year.

The Challenge

PipelineRx offers a combination of virtual pharmacist services, often referred to as telepharmacy, and clinical pharmacy software that allows hospitals of all sizes to optimize pharmacy staffing and workflow to reduce labor costs and improve patient care. This also frees up more pharmacist resources to address high-value clinical services, such as patient discharge management and antimicrobial stewardship, and to round with care teams.

Because hospital and health systems use a variety of electronic health record (EHR) platforms and dated HL7 technology, PipelineRx virtual pharmacists frequently found themselves juggling five or more windows on a single monitor as they worked to review and verify medication orders from different facilities.

In order to get the data they needed, the telepharmacists also had to access native files, take screenshots, attach spreadsheets and copy the data to the EHR as required by state laws. This caused repetitive tasks and inefficient use of the pharmacist time, in addition to the potential for inadvertent errors. In order to make their SaaS-based solution work seamlessly, PipelineRx needed a partner that could enable them to pull in unverified pharmacy data and verify it in PowerGridRx for easy access.

“We utilize Datica's API integration to enable our remote pharmacists to improve their efficiency and quality. This streamlines our telepharmacy operation and improves patient safety.” – Eric Carter, Vice President of Integration, PipelineRx

The Solution

PipelineRx deployed Datica Integrate® – a proven application programming interface (API) solution – from Datica to enhance its software solution and better serve their hospital and health system customers.

Datica Integrate seamlessly integrates with third-party applications to make data more liquid – including information provided by EHR platforms. The API allows for swift integration and provides the flexibility to pull medication orders entered by the physician – including both structured and unstructured data. In addition, it enables streamlined, automated and efficient workflow for labor-intensive administrative functions.

Working with PipelineRx, Datica’s integration team was able to quickly customize and deploy Datica Integrate to enhance the performance of the pharmacy platform.

“We looked at many vendors that offered interface engines, but Datica had experience with the various EHR platforms,” said Sean Parsons, Senior Solutions Architect at PipelineRx." Datica Integrate appealed to us because it was quick and easy to integrate with our software. It allowed us to obtain the unverified order information from EHR providers, and that’s the key to providing health systems with an effective telepharmacy solution.”

Datica Integrate helps PipelineRx better serve their hospital customers by delivering:

  • Faster turnaround times
  • Higher accuracy with more clinical interventions
  • Better transparency and real-time reporting
  • Ability to integrate across their own health system and into the community

The Results

With Datica Integrate capturing the real-time data from EHR vendors, PipelineRx virtual pharmacists can work from just one or two open windows and serve the needs of several facilities simultaneously as they review and verify orders or manage other clinical activities.

The solution securely retrieves medication orders and encounters every two minutes, providing pharmacists with critical information about patient allergies, care provider observations, lab results and more. With Datica’s APIs supporting its software, PipelineRx telepharmacists can deliver faster turnaround times and better identify potential interventions.

“The reliability of the data is critical and we can now count on getting the information required for each order,” said Eric Carter, Vice President of Integration at PipelineRx. “Pharmacists see the information electronically and the platform itself makes the data more timely.”

This functionality is now extended to health systems that utilize the PowerGridRx technology platform to virtually centralize their own pharmacy staff and/or extend services into the community or other nearby hospitals. “Interoperability between systems is the next logical evolution in hospital IT,” says Brian Roberts, CEO of PipelineRx. “This is a game changer in getting true medication management to the next level, managing transitions of care and working across care settings.”